The glass bulb is not covered by the DermaWand® product warranty. Always replace the safety cap over the bulb when not in use. Be careful not to drop your DermaWand® when using because the bulb may break. To repair a broken bulb, please visit the Contact section of this site for warranty service. A £20.00 service fee applies to cover shipping and repair.
Return Policy & Procedures
Your DermaWand® comes with a 30 day money back guarantee. If you are not completely satisfied and wish to return your product within the first 30 days of receiving it, please visit the Contact section of this site to obtain Return Authorization.
- Your 30 day trial period begins upon receipt of your DermaWand® as confirmed by the tracking number associated with your shipment.
- Return requests must be authorized by a customer service representative in order to validate your Return Authorization and issue a return label.
- Refunds for qualified returns will be issued within 30 days of receipt of your DermaWand® and will be applied to the original method of payment used.
- Refer to your Packing Slip for additional Return Policy details.